Q & A

♡International shipping is slightly delay due to COVID-19♡

♡ Shipping to some countries not available due to COVID-19 ♡

♡Please follow our IG @mycocomimi or Facebook @mycocomimi for updates ♡

Q : When will my order be shipped?

A: We are a handmade shop , your order will be shipped within 1-4 business days after payment complete.

Q : How long does it takes to arrive ?

A: Item location – United kingdom
After order finished processing (1-4 business days ) + shipping day = the time you will receive.

Estimated delivery time :

United Kingdom – 2-4 business days

USA, Australia, Canada, New Zealand, Switzerland – aimed 10-24 business days (may experience slightly delay due to COVID-19)

Asia -15-26 business days

EU  – temporarily no ship to 

Brazil,Italy,Mexico,Columbia,Africa, Germany -currently cannot ship to

***Please read***

1.)If customs check by your country will delay shipment, I do not take any responsibility of customs check delay

2.)Import tax might be charged to you by your own country , which is 100% buyer’s responsibility ,please understand your country’s tax rate before order. ***

Q : Refund and Exchange

A: If you do not receive your item within reasonable time or mail lost , we will offer full refund , just contact us .

All items are made to order , please check sizing carefully in description before order , we do not accept any exchange  .

CONTACT US: